CalmAloft Support
CalmAloft works offline and is intentionally simple. These steps solve the most common audio issues.
I cannot hear the voice
- Turn up media volume.
- Check whether sound is routed to Bluetooth headphones or another device.
- Pause and resume the session.
- Close CalmAloft completely and open it again.
The session was interrupted
Calls, alarms, voice assistants, and other apps may temporarily take control of audio. Return to CalmAloft and resume or restart the session. Keep your seat belt fastened and follow crew instructions.
Does CalmAloft need internet?
No. All reassurance text and voice audio is installed with the app. It works in Airplane Mode from the first launch.
Purchases, refunds, and reinstalling
Your purchase is managed by the App Store or Google Play. Reinstall with the same store account to download CalmAloft again. Refund requests must be handled by the store that processed the purchase.
What CalmAloft can and cannot do
CalmAloft offers general reassurance and grounding exercises. It does not receive live flight information, provide medical care, or replace flight-crew instructions. If you feel unwell or need assistance during a flight, contact a crew member.
Contact support
Email vergil333@martinmachava.com. Include your phone model, operating-system version, CalmAloft version, and a short description of what happened. Do not include sensitive medical or payment information.